Piraeus Bank headquarters with Athens. The bank has been creating its product and repair offering to reflect the prevailing economic environment in A holiday in greece and address the particular resulting client needs 
Headquartered throughout Athens, Greece, with more than 21 years old,000 employees inside nine countries, for the most part in Southeast The european union, Piraeus Bank Group supplies a full range of financial offerings to approximately 6 000 0000 customers.
Founded in 1916, Piraeus Loan company was privatised by the Medieval State in 1991 and features rapidly grown in space and activities consequently, with total means of the group amounting that will 89bn, net loans to 56bn and customer build up to 47bn on?March 31 2017.
In the past few years, the Greek business banking system has experienced a series of significant improvements, in particular a major circle of recapitalisation and loan combination. Piraeus Bank has played a pivotal role throughout this process, seeking to safeguard the industry’s financial stability and support the recovery in the Greek economy.
In days gone by three years, the ancient greek banking system has got undergone a series of significant developments
The biggest branch network
For example, Piraeus Bank successfully placed in the past three years the integration of seven distinctive banking operations throughout Greece (ATEbank, Geniki Bank, Panellinia Bank, and the Greek functions of CPB Bank, Traditional bank of Cyprus, Hellenic Standard bank and Millennium Financial institution) in record time, tripling this bank’s size. Due to this fact, Piraeus Bank is at this time the leading bank in Greece, with the largest branch network in the united kingdom and market shares of 29 per-cent in loans together with 28 percent around deposits.
As a widespread bank, it serves all business portions with particular understanding the areas of small- plus medium-sized enterprises, agricultural consumer banking, consumer and property finance loan credit, green checking, capital markets plus investment banking, renting, and factoring.
Piraeus Traditional bank is widely considered to be the most innovative traditional bank in the Greek sector, with a customer-centric approach, highly founded on its corporate philosophy together with values of progressive entrepreneurship, client program, empowerment, integrity, community responsibility and effort, as well as its ability to release market-leading technological solutions.
The lender’s customer focus is definitely reflected in its client segment based approach. Focusing on the specific requirements of customer portions and local communities will allow the bank to fine-tune their offering and provide powerful solutions. These alternatives are offered through the bank’s nation-wide network of 800 branches, 1,300 ATMs, 470 APSs and a exclusive e-banking platform.
Piraeus Bank has been the first bank with Greece to launch an integrated electronic banking system (ATM, phone, net, mobile) under the company Winbank in 2000. The system features more than 400 transactions, payments along with applications, while more are constantly being additional. Customers are able to manage their banking product or service online, through technically advanced tools, savoring high levels of safety measures, user friendliness and velocity.
Complementing the web banking platform is the mobile bank suite of applications Winbank Mobile, which was accepted in 2017 as Best Cell phone Banking Platform in Europe, and incorporates the innovative, award-winning Easypay Cellular app (bill repayment through barcode integrating and plastic card deciphering), Instant Cash app (Credit cash withdrawal with no need of a card) and also the Yellowday app (loyalty-oriented, merchant-funded rewards).
Winbank is definitely today the bank’s main platform to get transactions, accounting for above 80 percent of remittances, charge card payments and transactions, while its consumers constitute the most content customer segment of your bank, with customer support of over 95 percent and also high rates associated with loyalty, product ownership and product intake.
Piraeus Bank is the only bank in Portugal to offer all people a platform for merchant-funded rewards. Yellowday is a lately developed innovative, mobile-first, deal-serving system, where a consumer may possibly browse the app and look for discount deals/coupons for products in various categories. The applying runs on gamified, geofencing-enabled mobile software, as well as on a powerful website, making it a unique loyalty-oriented program, one of very few during Europe.
Piraeus Bank Team also has a strong digital-media occurrence, which includes websites optimised for search engines, a variety of specialised Facebook web pages, a Twitter be the reason for customer service issues and also a YouTube channel.
In order to assess customer satisfaction, Piraeus Bank conducts regular buyer surveys. In the last main survey conducted inside 2017, post the integration for acquired operations, 59 percent of the surveyed customers assessed his or her overall experience with your banker as being ‘excellent/very good’ and Thirty three percent as ‘fantastic’, adding up to a whole of 91 percent positive rating.
Reflecting a great economy
Recently, the bank continues to be developing its merchandise and service offering to reflect the current economic environment in Greece and street address the resulting client needs. Since the beginning on the economic crisis, Piraeus Bank has become intensifying its assistance to its customers C firms and households C looking at difficulties in paying their loans, by means of specialised debt-adjustment programmes. Piraeus Bank has established a dedicated recuperation banking unit aimed at managing the non-performing loans together with other non-core assets of the lender, in order to provide efficient restructuring solutions to customers and maximise cost creation for the financial institution.
As part of this drive, your budget decided recently to employ a far-reaching debt-relief and beneficial debt-restructuring programme addressed during customers in extraordinary financial hardship, with 100 percent relief connected with consumer loans together with credit card debts nearly 20,000, and snowy of payments regarding mortgage loans, for customers determining for special relief assistance by the state.
Even under the current restricting environment of funds controls, Piraeus Bank is always committed to offering their customers the best services possible, responsibly along with professionally, leveraging particularly its multi-channel platform.
Piraeus Standard bank places particular increased exposure of corporate social accountability, embedding this focus in it’s business activities, having special emphasis put on the protection of the natural environment and the preservation with cultural heritage. This bank’s environmental approach is reflected in the inclusion of environmental considerations in business processes, the active management of this bank’s environmental size, the focus on inexperienced entrepreneurship, the task of climate risk assessments and particular initiatives aimed at the safety of biodiversity, as well as the provision of environmental training for employees.
In 3 years ago, the group established a company responsibility committee, which in turn sets out the team’s strategy for the bank’s social, cultural along with environmental initiatives. With regard to social initiatives, Piraeus Standard bank supports employee provide actions, provides strong grants and contributions to selected reasons, and collaborates along with non-government organisations, with a look at supporting families, knowledge, health?and business.
Furthermore, the Piraeus Bank Party Cultural Foundation (PIOP), has gone south supporting the ongoing availability and showcasing associated with Greece’s cultural heritage, produces initiatives combining the support of customs and of the environment. The actual foundation’s work is carried out by means of its seven thematic galleries in the Greek places, which contribute drastically to the economic progress and tourism over these remote or tropical island regions. PIOP’s rich production also includes historical microfilm, a library, searching, publications, educational plans, and cultural together with academic events.
Piraeus Traditional bank Group is a signatory within the United Nations Global Compact and The Finance Effort of the United Nations Environment Programme (UNEP FI). The group additionally participates in the H2o and Disclosure Project and is a new constituent of the Dow Jones Sustainability Index for Emerging Market segments.
A better offering
Piraeus Bank is definitely strongly focused on the development of its people, a top priority of particular pertinence in the aftermath of the various recent acquisitions, in which resulted in the inviting of 12,Thousand new employees. The lending company implemented a unvarying HR policy and also promoted from the start the actual active participation of brand new employees in the team’s operations, offering possibilities for high performance plus creativity, supported by many training programmes. Virtually all actions taken were being based on the principles of transparency, merit plus responsibility, leading to the embracement of a unified management and business culture and the achievement of the group’s?employees’ homogenisation.
The group also sites particular emphasis on it has the infrastructure, processes and systems, with the seek to increase effectiveness as well as efficiency, continuously update IT and data solutions security, and provide well-timed and reliable information on multiple levels. The actual bank’s modern Party Data Centre achieved a Tier 4 certification by the UpTime Institute in 2017, doing Piraeus Bank one of solely 50 companies globally to possess such a qualifications and the only one within Greece.
Restoring trust in the actual Greek banking technique are now one of the most crucial tasks that Traditional and eurozone officials is going to face as they try and get the economy relocating again after the hottest turmoil, which has damaged the banking industry most directly. Piraeus Traditional bank is in the centre in this effort and is completely committed to achieving this purpose, while upholding their values and being fully aware that its actions have a direct effect on its buyers C households and companies C as well as on the team’s employees in A holiday in greece and other countries when it operates.
In that context, Piraeus Bank will be facing the challenges in front with the high a sense of responsibility resulting from it has the leading position in the marketplace. The bank’s main strategic priorities target the enhancement of its assets and safeguarding along with strengthening of its investment capital base; the helpful management of non-performing loans applying innovative methods and also tools; the reduction of operating costs as well as recovery of success; and the enhancement for customer service quality, together with the overarching aim to support the restructuring and recovery from the Greek economy along with banking industry, though remaining the number one financial institution in customer alternative, satisfaction and loyalty.
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